Return, Exchange and Refund Policy

At THE HIJABI CO we prioritise customer satisfaction and aim to ensure a seamless shopping experience. Our refund policy is designed to be fair and transparent, demonstrating our commitment to your contentment with our products.

  1. Returns and Exchanges: We accept returns within 14 days of the purchase date. If for any reason you are not completely satisfied with your order, it can be returned for a full refund or exchanged for another item of equal value. The item must be unworn, unwashed, and in its original condition with all tags attached. All returned items will undergo a thorough inspection before a refund or exchange is processed. The item must meet the criteria outlined in our return policy to be eligible for a refund. If the item shows signs of wear, damage, or does not meet the specified conditions, we reserve the right to deny the return or offer a partial refund.

  2. Refund Process: To initiate a refund or exchange, please contact our customer service team at info@thehijabico.com. Provide your order number and a brief explanation of the reason for the return. Once your request is approved, we will guide you through the return process.

  3. Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service to ensure the safe arrival of the returned item.

  4. Refund Timeframe: Refunds will be processed within 7-10 business days of receiving the returned item. The refund will be issued to the original payment method used during the purchase.

  5. Perfume Orders: Please note that, due to the nature of the product, we regret to inform our valued customers that we do not offer refunds or exchanges on perfume purchases. This policy is in place to ensure the integrity and quality of our fragrance offerings. We understand the personal nature of selecting a scent, and we encourage customers to visit our physical store to experience the fragrances in person before making a purchase. We strive to provide accurate descriptions and details about each perfume to assist you in making an informed decision.

  6. SALE ITEMS NOT ELIGIBLE FOR REFUND OR EXCHANGE

We appreciate your understanding and cooperation in adhering to our refund policy. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team. Thank you for choosing THE HIJABI CO for your modest fashion needs.